Terms & Conditions

Terms and Conditions

Cross the t's, dot the i's

Minimum number of riders per course

If the minimum number of riders for a course, as shown on our website, is not reached by 3 days prior the course start date, we reserve the right to cancel the course, reschedule and/or make significant modifications to the course.

Maximum number of riders per course

This depends on the course. Unlike other skills providers, we adhere to a maximum of 6 riders per coach. From experience we believe limiting these numbers to 6 will be more beneficial to each rider, maximising their time with the coach.

Cancellation by you

On receiving written notice of your cancellation you will be charged a percentage of the course cost as a cancellation fee:

  • - < 4 weeks prior to start date: 10%
  • - < 2 weeks prior to start date: 25%
  • - < 1 week prior to start date: 50%
  • - Failure to attend without notice: 100%

We reserve the right to refuse any request to transfer to another course.

Cancellation by us

We will only cancel your course if forced to do so by unusual or unforeseeable circumstances; such as coach illness/accident, the weather or the minimum number of bookings required has not been reached. Attendance to the course can also be revoked if the bike is deemed unsafe/unsuitable or the rider does not have suitable equipment, such as a helmet.

Rebooking

If you have a Custom Course, you can rebook a maximum of twice, before rebooking fees become applicable. Rebooking fees are charged at 25% of the course price. All course attendees can transfer their course to another person, providing the new person has filled in a booking form no later than 3 days prior to the course.

Flexible Start Times

If your course allows, you are entitled to change the start time to suit your needs. Please be aware of fading light and that the course must complete in its entirety during day light.

Gift Vouchers

All Mountain Coaching Gift Vouchers are non-refundable and expire 1 year after the date of purchase. A voucher can be used as full or part-payment towards any courses we offer. If the voucher is of a higher value than the course, no refund will be given, but the difference will be offered towards an additional course. Such vouchers cannot be re-sold without the prior written permission of All Mountain Coaching.

Course Leaders

You must abide by the authority of your course leaders. If they believe that your behaviour presents any risk to the safety of the group you may be asked to leave the group. You will not be entitled to any refund.

Client Consent

As the client you hereby consent to taking part in the cycling course/event. You have read all the website information and understand the fitness, duration and skills grading which relates to the booking. It is your responsibility to highlight any relevant medical conditions when booking the course and carry the necessary medical supplies during the course duration. Mountain Biking is a dangerous sport and as such carries risk which could result in personal injury or death. You are responsible for your own actions while cycling. We will endeavour to teach in safe areas and on suitable terrain however, the rider accepts that risk of serious injury is a part of mountain biking and has the option to withdraw from any activity at any point should they feel uncertain about proceeding or you feel the course is above your skill/fitness.